Product Overview

How do you ensure that your CAPA procedures for managing incidents, near-misses and non-conformances are effective company-wide?  Most companies do not have a standard way of tracking these critical events uniformly.  The risk of future non-conformances thus remains high.  Workspace Incidents centralizes and drives processes for incident reporting, from definition to CAPA and closure. Perillon’s Incidents software guides you through logical corrective action steps and root cause analysis. Users fill in dynamic input screens showing only the fields necessary for a particular incident type.  Your process and data is now consistent, centralized, standardized and easily accessible.

Key Features

Definition

Workspace Incidents lets supervisors and others enter an incident report online. With an easy to use web form, the incident reporter enters incident type and subtype, time and date, location and more. The system automatically sends initial notification to the key people based on the category and severity level of incident.

 

Impact, Response and Notification

Once a report is entered, the appropriate people are automatically assigned based on the type, to manage the Impact, Response and Notification.

Investigation and Action Items

Full Investigation data is captured including timeline and status, people involved and their role. Root cause and contributing cause is captured with a full description— hazards, precautions, and preventative actions. Action items are then assigned, which are managed with Compliance, Perillon’s task management product. Alerts and Notifications help ensure that tasks, corrective/preventative actions are completed.

Closure

Closing incident reports is always a challenge with a paper system. With Incidents automated workflows show a visual map of where a report is in the approval and closure process and identifies reports that need to be closed.

Data Visualization

By pairing Workspace Incidents with Workspace Performance, users can get a clear view of incident data for quick root cause analysis by drilling down on an issue on-screen with a few mouse-clicks.  The power of these dashboards allows you to drive closure rates, identify opportunities for preventative action and reduce incident rates.

Key Benefits

Save Time Ensure that your incidents are entered consistently in a centralized location

Lower Risk of Future Incidents Reduce the risk of a similar incident by proactively managing corrective action and preventative action 

Complete Audit Trail You will be up and running in less than a week.